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Because the way that we offer this is a number of automation runs per month. So, as you're building your automations. And Hybrid Data Delivery customers. The free tier gives you runs per month currently with the ability to run 5 automations simultaneously.
That's what we call concurrency. But we do have 3 different offerings that you can purchase that expand your capacity. That's great. Can you show us another example of what's possible with Qlik Application Automation? I would love to. In fact, what I want to do is show how you can take advantage of analytics to compel action in other systems.
What the Marketo score is reflecting is the interest that someone has in the materials that we're sending them. What the Hug rank does is it shows how we you know fictional company are engaging with you.
So, a high Marketo score means a highly engaged customer, and the Hug score shows how well engaged the company is with that customer. So, this helps identify sales opportunities? Yep, absolutely. Once I have that, I want to get the straight table data from this table. The get straight table data only will bring back a , cells, right?
And that's a limitation inside of Qlik Engine. You wanna definitely make sure you have an understanding of the selections you wanna make on the data. If you try to grab something that's going to have a million cells, automation's going to fail. Once you have your straight table data, you add another Condition, right? And this is where you can add your Thresholds.
And inside of that task, there's specific fields that have to be filled out; like the What ID, the Subject of the task. Do you want to go and look at them?
We have a playlist looking at how we construct this in real time. And you can see inside, there's this Active Intelligence Salesforce walkthrough. That's a great resource for learning more. By the way, the link to this playlist and more will be included with the recording of this session.
So, that lets people easily take action on those insights which means a lot less manual work. How does all look from the application side? Contact them and engage them about our new Application Automation capability and Qlik Cloud.
And we can confirm that it worked because we can go into the automation here. And we can see this is what we sent. You can see that it's created these items. There's that Active Intelligence. But one of the nice things is as you're actually building this there's ways that you can actually troubleshoot your flow by moving blocks around, right? So, if you do find yourself in a situation where you have to do some troubleshooting, you have a lot of flexibility in the editor to move blocks around to kind of troubleshoot what's going on.
Test blocks are really nice as well because they basically give you back sample data. So, like let's say: you're doing something for the first time. You don't want to have to do a full run. You can do a test run on a block based on information. So, let's go ahead and grab this out. You can see it didn't like my Condition because didn't get the App Reload Finished. So, we'll switch this back to Manual Mode, right? So, in this particular case, it labels the output as a Test Run, and it basically says that it made the selection.
And then, I can also do the test run here. So, it brought back that test run information. First question: is there a function to allow developers to request application promotion from one environment to another? Oh, that's a good question. I have two tenants and I want to basically say: this is where I do my development. This is where I do production. In a lot of cases, we have customers that use the same tenant, right?
And they have different spaces. But in the event that you really do have two tenants, currently with Application Automation you notice and I mentioned this at the beginning when we first… Let me go back to the - you'll recall when we earlier - when I talked about the use of the Qlik Blocks. One of the nice things is: you don't have to worry about setting up your credentials because it's bound to the tenant that you're actually working with. Now, that's really nice because you don't have to do that; but what right now we don't have the ability for you to connect to another tenant like with an API key using the same set of blocks.
So, what you can do is: you can use the call URL block as an example. And say let's say: you're going to run this automation on your production tenant as the as a solution that's going to perform the app promotion, right? You could use the call URL block with an API key to contact that the development tenant; reference the app; export it to base; and then import it as base into the production tenant.
So, that is one of the ways that you can do app promotion. We are looking at a number of different ways to streamline that process. Either through automation or through the core cloud UI.
Stay tuned for those updates as time goes on, and we learn more about how our customers use Application Automation. Next question was: what happens if a flow fails? Is there a way to trigger an alert email to the admin? Yes, actually.
If we look at this example right? So, we have succeeded, but if it didn't succeed you can easily go ahead and use something like the Mail Block, right?
If you wanted to send a mail an email , you could use a Mail Block. And you do have to configure that with your own SMTP server. So, you do have to specify that again. But you could also send a message with Slack. You could send a message with Teams just like we did previously, right? I can copy this block and I can paste this block, and I can drag it into here.
Yeah, exactly. And that was one of the things we wanted to make sure of is; that there's so many different ways, right? You can use if you subscribe to Mailchimp, you can use Mailchimp. If you subscribe to SendGrid, you can use SendGrid to send messages. Out there's lots of different ways that you can go ahead and produce messages based on whether or not your automations are succeeding or failing.
The other thing that you can do is: there is an Error Block, right? And when you put the Error Block in, this will actually create the message.
And you can choose to stop the automation or continue the automation. And by doing that, that's what's going to show that will show up, right? If I come back out into the overview, if we look at things like the Chronologically or the Per Block, and you have an error; you can actually specify setting up that error.
That's kind of interesting. Next question: referencing Qlik Data Transfer can trigger a reload of an app. Is there any plan to trigger an automation instead when the data is synced?
We are working with the data integration team for Hybrid Data Delivery to create APIs and events that will turn into blocks inside of Application Automation that will respond to events based on data changes.
We also are looking at when you're landing data inside of data files which is what the Qlik Data Transfer tool does. There should be APIs and events that that we can hook on to. Stay tuned for that. In terms of writing data to Qlik Cloud specifically; certainly you can go ahead and grab data from different data sources like SQL Server, like Hubspot, like any of these connectors.
They're all producing data. You could do something like writing a load script manually inside of here because there is the possibility to set a load script inside of an app. But if you're looking to move like data files, currently there's no way to move data files in the Application Automation tooling similar to Qlik Data Transfer. That may be changing in the near future.
It's all - it's a matter of making sure that the APIs are public and guidelines compliant. But there's numerous different ways you can bring data into the cloud through APIs. And you don't even need to use Qlik Blocks in order to do that, right? You can just go ahead and use APIs to create files or move files and move data around to different sources and targets if you're trying to integrate Application Automation to do non-Qlik things which is a totally perfectly fine use case.
So, in terms of the overview, right? The best place to go is the Hub. All automations that you create are in your personal space. So, if you go over to the Catalog, you can click on all filters and you can choose Automations, because automations are first-class citizens just like apps or your monitored charts.
And you can see them and then you can go ahead and you can look at your list if you need to see what their performance is if you've got access to the Management Console. The Management Console gives you access to look at that list.
We have had some feedback come from customers as well as the field saying it would be good to have a mechanism for supporting that in this UI as well. So, that people can see what they've got running and have more of an overview. So, something we're thinking about. Ah, yeah. So, you really can't. Because automations aren't necessary like I just said they're first-class citizens, right?
So, they're this they kind of operate at the same level as an app. They're not child object of an app like a chart or a story or anything like that. Because an automation doesn't even need to interact with Qlik Sense. Based on other information that's coming into the system either through another data connection that you're making to like a SQL data source or from another application in your Enterprise portfolio.
So, it's important to understand that if you are trying to associate automations with the apps that they're tied to, your best bet is to go into the edit of an app, and add tags, right? And that would be…. Is there a way that can be done through automation? If you go back to using with Slack and Teams a little harder because the way that they're structured, you typically will send information to channel.
Although you can send in Slacks to I believe to specific users. If you're sending an email, it's just a matter of knowing the email address of the person that you want to send it to. And it could be that you're, let's say you've got Section Access inside of an app. If you leverage the Users Table, let's say you're an admin on that that app. You're going to see everything. I would use the Section Access table and use the email as your user identification field.
And that way, you could pull that email address out; and you could send emails that way. Or you could have a list that you sideload either through a text file or Excel or a database should do that. Troy, it's been an absolute pleasure to spend some time with you today and go over the platform. I know we showed a demonstration of some Active Intelligence, and then we also went over some different places where you're going to spot errors, and stuff like that. There is a tremendous amount of content that we've actually produced so far.
You saw the YouTube channel. There's also our community. We have an Application Automation and integration forum on community. And then we also have a number of how-to articles so that you can learn how to use the different patterns and blocks, and you can go ahead and upload those patterns directly into the editor so that you can save yourself some time. Thanks for the time today to chat.
Thank you everyone. Thank you to Jeffrey for presenting. We appreciate getting experts like Jeff to share with us. Here's our legal disclaimer. And thank you once again. System requirements for Qlik Sense Enterprise. Backing up a Qlik Sense site. Release Notes. Installing PgAdmin4. Upgrading documentation. Patching Qlik Sense. Troubleshooting your Qlik Sense Installation or Upgrade. Qlik Sense - Troubleshooting Upgrade and Patch failure. Keeping your Qlik Sense Installation Current.
If you want to stay on a bundled postgres and run version As always, my recommendation is to test this in a test environment before applying the process in Prod. Q: Can we have more than one windows version in the Qlik Sense cluster nodes? A: It should be technically possible but not recommended and perhaps not even supported. Q: I tried an Update, but it hangs durring removal of older patch. A: It is possible to manually remove the patch and then update to the newer patch. Sometimes is happens that for some reason the installer is not able to perfom this operation successfully.
Q: Hello, is there anything specific when upgrading a multi-node environment in terms of installation and troubleshooting? A: In a multi node environment it is recommended to stop all nodes and start by upgrading the central node. If you are using the Qlik Sense failover feature, make sure which node is having the role of central node before stopping the services. Also, when you stop your nodes, always stop the rim nodes first and then the central node at the end.
Q: We are multi-node and multi-environment. Whenever upgrading, each node takes a fair amount of time, is this normal? A: Yes, and this is most probably because of the dispatcher service which covers multiple subservices. In addition to that it is possible that a 3rd party software such as an antivirus is scanning each and every upgrade operation like copy files which as a result slows down the whole process.
Q: I get the error qlik notification service already exist. Support says its under investagation. Would upgrade to the a newer version fix this? This is a risk to make things worst. A: While there are some similarities especially when it comes to the steps prior to the upgrade such as testing, system requirements and backup.
However the actual process is different. Hello everyone and welcome to the September edition of Support Techspert Thursdays. Bastien, why don't you tell us a little bit about yourself? Hi everybody. So, my name is Bastien Laugiero. So, today we're going to talk about Qlik Sense upgrade and troubleshooting approach. The first thing I would like to talk about is the requirement and preparation for a successful upgrade. Then we're going to go through a couple of demos: one that shows an upgrade failure and another one that shows a platform down after upgrade.
So, basically a successful upgrade, but a platform that won't come up. And there's gonna be some takeaway at the end of the sessions, some articles being shared and so on. There is never any guarantee that an upgrade is going to be successful, right? We are talking about software here. So, there are however key factors. That's basically going to guarantee at least a recovery in a working state. A very simple step and often missed is to read the documentation, right?
So, you can look at upgrading Qlik Sense and you will end up here. So, here the whole process is being described. Something that you really not want to miss is to look at the system requirements, the precautions, backup and so on. But everything is detailed on this page here.
Take a look at our Knowledge Base and Release Notes. So, this can be found in our Community. If you go under Community. You can also search in our Knowledge Base. That's a good question. So, if you go to Qlik. And that's what we see here on the screen, right? August , and we've got the initial reason the patch one available. For that, you can go to Help. We're gonna talk about August , and you've got a list of different features and so on.
The last thing I always recommend to do is: to look once again at the Release Notes, because the reason it contains the defect fixes that are available as well as new features, settings that needs to be enabled to enable potential features. So this one is very very rich in terms of information. Okay, and if someone like with this version that's the latest, it already has a patch.
Should we upgrade automatically to the latest patch? Is that possible? So, no. We're going to take a quick example here. You cannot upgrade directly to August patch 1. You will need to first upgrade to the initial release, and then to the patch. So, once you are on the initial release, so let's say August , you don't need to upgrade to patch 1, patch 2, patch 3, patch 4. You can go directly to the latest patch.
Now, I know that in IT in general, but especially when upgrading Qlik Sense, the most important step is backing up. What specifically should be backed up so that Qlik Sense can be restored if anything unexpected happens? The first one will be the product backup, so Qlik Sense backup. You can go into our Help site. And here you've got the process to actually backup your Repository Database, important files. That's the first thing you need to do. We also provide some Qlik Fix video on how to do that step-by-step as well to follow here.
The second thing that you can do is to take a server backup or virtual machine snapshots. This is often easier and faster to restore from this type of backup. There are two type of failures in my opinion.
The first one will be: so you get a pop-up that shows that your upgrade failed, and we're going to see that in the next demo. The second one is the installer says that you've upgraded successfully to target release; however, when you start up your services, you can't access the Hub, you can't access the QMC. So, the platform seems to be down even though the Windows services are up and running. So, here we have this virtual machine running Qlik Sense November , and we're gonna basically upgrade it to Qlik Sense May I took my backup.
Always run your installer as an Administrator. Alright so, here we're gonna click on Yes, because we want to run the installer. Click on Upgrade. Accept the terms. Service account information. And here, enter the Repository Database password for this demo. And if it's wrong, the installer will tell you that. We want to install the latest bundles. We accept the terms for the bundles. And we're going to start the upgrade process. So, it's going to fail at the Qlik Sense Repository Database.
Here, we've got our upgrade failure. So, in most cases, you're going to see actually a meaningful error message here that you can actually search then into our Knowledge Base. What if the error message wasn't so helpful or clear is that one? Was that a link to the log files from the upgrade? So, this is a link to the installation or upgrade log file.
So, this is important, because if you have to reach out to a Support to help you troubleshooting this issue, they will often ask you for the installation or upgrade logs. So, these are the logs that we are expecting to receive.
So, if you click on that link, you're gonna end up on this folder here. So, this was the logs that were created during my initial installation on November As you can see, it just gives us the release name here. So, there are a lot of different logs, and the reason is because Qlik Sense has multiple services to upgrade. And each service will be represented by a specific log file. Here you can see a list of apps that are on the inmate tablets. However, since it involves incarcerated users, utilizing the app is not as simple as sending a text message or starting a video call.
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